Returns & Exchanges

At Auroville Online Store, we strive to ensure your complete satisfaction with our curated selection of products. If you are not entirely happy with your purchase, you may return eligible items within 15 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for the return to receive an authorization code.

• 2.
  Pack Securely

  Place the item in its original packaging, ensuring all tags, labels, and protective seals are intact and the product is in unused condition.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.

• 4.
  Receive Refund or Exchange

  Once our quality team inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 5-7 business days.