Frequently Asked Questions
Everything you need to know about shopping with Auroville Online Store
What is the source of your products?
All products are sourced directly from the units and artisans of the Auroville community, ensuring authentic quality and supporting local sustainable livelihoods.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times vary depending on the destination country and the weight of the package.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier partner's website to monitor your shipment's progress.
What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. Please ensure the item is in its original packaging and contact our support team to initiate the process.
Which payment methods do you accept?
We accept a wide range of payment methods including major credit/debit cards, Net Banking, and popular digital wallets to ensure a secure checkout experience.
Are your products eco-friendly?
Sustainability is at the core of Auroville. Most of our products are handcrafted using natural ingredients, recycled materials, and eco-conscious production methods.